What to do when your client didn't receive the bonus from the promotion What to do when a bonus is not received Sophia Rascon
Promotions advertised by Reloadly are applied by mobile operators.
If your client claims she hasn't received her promotional bonus she should contact the operator first for an update.
Alternatively you can contact us by email at support@reloadly.com and we will contact them on your behalf.
Although we cannot guarantee a speedy response from the operator, we will do all that we can to ensure that your query is resolved.
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