--- title: Swype | Help Center description: Knowledge base for Swype operations, covering card issuance, activation, KYC, digital wallets, balance sync, transaction declines, refunds, disputes, fraud checks, and support workflows. --- [Skip to content](https://support.reloadly.com/swype#main-content) English Show submenu for translations [Customer portal](https://support.reloadly.com/portal) [![light bg (1)](https://support.reloadly.com/hs-fs/hubfs/light%20bg%20(1).png?width=250&height=121&name=light%20bg%20(1).png)](https://www.reloadly.com/) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.reloadly.com/portal) - Go to reloadly.com Go to reloadly.com Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.reloadly.com/) 2. [Swype](https://support.reloadly.com/swype) # Swype Knowledge base for Swype operations, covering card issuance, activation, KYC, digital wallets, balance sync, transaction declines, refunds, disputes, fraud checks, and support workflows. - [Swype Products Service Outage: What to Expect & What to Do](https://support.reloadly.com/swype-products-service-outage-what-to-expect-what-to-do) - [Use it or lose it: your card's silent countdown](https://support.reloadly.com/use-it-or-lose-it-your-cards-silent-countdown) ## I'm a Business Partner - [How OTP delivery works for your end users](https://support.reloadly.com/how-otp-delivery-works-for-your-end-users) - [3D Secure: what it covers and what it locks in on disputes](https://support.reloadly.com/3d-secure-what-it-covers-and-what-it-locks-in-on-disputes) - [Two clocks, one card: the expiration math your program needs to know](https://support.reloadly.com/your-card-has-a-shelf-life-heres-the-countdown) - [Complete fee schedule (Card Program Terms)](https://support.reloadly.com/complete-fee-schedule-card-program-terms) - [The 95% balance policy: what to script for support](https://support.reloadly.com/the-95-balance-policy-what-to-script-for-support) - [No 100% acceptance guarantee — what to tell end users](https://support.reloadly.com/no-100-acceptance-guarantee-what-to-tell-end-users) - [What decides which BIN you actually get?](https://support.reloadly.com/what-decides-which-bin-you-actually-get) - [Before you issue a single card, we need to know who you are](https://support.reloadly.com/before-you-issue-a-single-card-we-need-to-know-who-you-are) - [Two layers, one card: where Swype's compliance ends and yours begins](https://support.reloadly.com/two-layers-one-card-where-swypes-compliance-ends-and-yours-begins) - [The countries we can't touch — and why?](https://support.reloadly.com/the-countries-we-cant-touch-and-why) - [KYC requirements](https://support.reloadly.com/-) - [Why there's no physical card (yet)](https://support.reloadly.com/why-theres-no-physical-card-yet) - [Every funding event needs a new card number](https://support.reloadly.com/every-funding-event-needs-a-new-card-number) - [Apple Pay & Google Pay: what's actually guaranteed](https://support.reloadly.com/apple-pay-google-pay-whats-actually-guaranteed) - [Restricted Merchant Category Codes (MCCs)](https://support.reloadly.com/restricted-merchant-category-codes-mccs) See less ▼ ## I'm a Cardholder - [How much does Swype actually need to know about you?](https://support.reloadly.com/how-much-does-swype-actually-need-to-know-about-you) - [The fine print on fees](https://support.reloadly.com/the-fine-print-on-fees) - [Booking a hotel or flight? Your card might hesitate](https://support.reloadly.com/booking-a-hotel-or-flight-your-card-might-hesitate) - [That extra login step? It's protecting you — and it's final (3DS)](https://support.reloadly.com/that-extra-login-step-its-protecting-you-and-its-final-3ds) - [Your phone is your card now](https://support.reloadly.com/your-phone-is-your-card-now) - [Spend it, don't expect to add to it](https://support.reloadly.com/spend-it-dont-expect-to-add-to-it) - [Some places, Swype just can't go](https://support.reloadly.com/some-places-swype-just-cant-go) - [I got refunded... so why is my balance still wrong?](https://support.reloadly.com/i-got-refunded...-so-why-is-my-balance-still-wrong) - [Virtual, instant, yours right now](https://support.reloadly.com/virtual-instant-yours-right-now) - [Your OTP comes by email, not text](https://support.reloadly.com/your-otp-comes-by-email-not-text) - [Some purchases just won't go through — here's why... Restricted merchants](https://support.reloadly.com/some-purchases-just-wont-go-through-heres-why) - [That 5% gap that's blocking your purchase](https://support.reloadly.com/that-5-gap-thats-blocking-your-purchase) See less ▼ - [Start Here](https://support.reloadly.com/start-here#main-content) - [Account & Onboarding](https://support.reloadly.com/start-here#account-onboarding) - [Swype](https://support.reloadly.com/swype#main-content) - [I'm a Business Partner](https://support.reloadly.com/swype#im-a-business-partner) - [I'm a Cardholder](https://support.reloadly.com/swype#im-a-cardholder) - [Test Mode](https://support.reloadly.com/test-mode) - [Wallet](https://support.reloadly.com/wallet) - [Security](https://support.reloadly.com/security) - [Roles](https://support.reloadly.com/roles) - [Airtime Pricing](https://support.reloadly.com/airtime-pricing) - [Topups](https://support.reloadly.com/topups) - [Perq Rewards](https://support.reloadly.com/perq-rewards) - [Gift Cards](https://support.reloadly.com/gift-cards) - [Sales](https://support.reloadly.com/sales) - [Reports](https://support.reloadly.com/reports) - [Promotions](https://support.reloadly.com/promotions) - [Rest API](https://support.reloadly.com/rest-api#main-content) - [Developer Questions](https://support.reloadly.com/rest-api#developer-questions) - [Troubleshooting](https://support.reloadly.com/rest-api#troubleshooting) - [Frequently Asked Questions](https://support.reloadly.com/frequently-asked-questions) - [Partnership](https://support.reloadly.com/partnership) # Reloadly reloadly.com Help Center Copyright © 2026, Reloadly