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Gift Card Refunds

Gift Cards · Refunds

Can a gift card be refunded? Here's exactly when

When a gift card refund is possible, what disqualifies one, and exactly what to send our support team to request it.

Reading time

2 minutes

Level

Basic

You'll need

Order details

Gift cards are non-refundable by default once purchased — but there's one specific scenario where a refund is possible. This article covers exactly when that applies, and what to send our support team to request one.

1

When a refund is possible

A refund can only be issued for a reward that meets all of the following conditions:

✓

It has not been redeemed yet.

✓

It has not expired.

✓

It could not be delivered due to an incorrect email address, and/or eligibility or availability restrictions.

ℹ️ Eligibility and availability restrictions vary by product. Always check the redeem instructions of the specific gift card before purchase — they detail exactly where and how that card can be used.
2

Request a refund

If your case meets all three conditions above, open a ticket with our support team at tickets@reloadly.com and include the following details:

1

Order ID

2

Recipient Email

3

Amount

4

Date created

5

Reason for refund

💡 Tip: having all 5 details ready in your first message lets our team review and resolve the request faster, without back-and-forth to gather missing information.

❓ Frequently asked questions

Can I get a refund if I just changed my mind?

No. A refund is only possible if the reward couldn't be delivered due to an incorrect email, or eligibility/availability restrictions — not for change of mind once it's been successfully delivered.

The recipient already redeemed the card by mistake — can I still get a refund?

No. Once a reward has been redeemed, it no longer qualifies for a refund, regardless of the reason.

How do I find my Order ID?

It's listed in the Giftcards report under Reports in your dashboard, alongside the recipient, amount, and status of every gift card transaction.

Does this also apply to Perq Rewards?

Perq Rewards follow this same process, with one extra rule — see our dedicated article on Perq Rewards refunds for the details.

Ready to request a refund?

Send us the 5 details above and we'll take it from there.

Contact support →