---
title: "Swype Products Service Outage: What to Expect & What to Do"
description: Experiencing issues with Swype products? Learn what's affected during a service outage, how to get a refund or replacement, and when to retry.
---

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# Swype Products Service Outage: What to Expect & What to Do

What is happening with Swype products?

Swype products are currently experiencing a temporary service interruption. During this period, all SKUs have been temporarily disabled while the issue is being resolved.

 What is affected?

The outage may affect:

- Transactions
- Redemptions
- New card issuances
- Card creation
- Card activation
- Balance checks
- Replacements

 What should I do if my card or redemption is not working?

If you are trying to use a Swype card or redemption and it is not working, try again later. One recommendation provided is to attempt using the card again after approximately three hours.

 Are there any updates on when service will be restored?

The service is being worked on actively, and updates are shared when they become available. At one point, a replacement card expected within 24–72 hours for affected cases.

 Will I receive a refund or replacement?

For some affected cases, please contact a refund along with a replacement card was communicated as the next step, with delivery expected in 24–72 hours.

 What if the issue continues?

If the issue continues after retrying, it should be reported again for further investigation.

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