---
title: Send your first giftcard (Live mode)
description: "Go to the Gift Cards tab on the left side panel and click on Gift Cards: Giftcard product availability may vary from country to country. Please introduce the destination country where you want the gif"
---

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# Send your first giftcard (Live mode)

Gift Cards · Live mode

# Send your first gift card

Learn how to send your first gift card through the user Portal, from picking a product to the recipient receiving it by email.

Estimated time

2–3 minutes

Level

Basic

You'll need

Wallet balance

Reloadly's **Gift Cards** let you purchase and send digital gift cards to anyone, anywhere, in just a few clicks. This guide walks you through sending your very first gift card in **Live mode**, from finding a product to the recipient getting their redemption email.

In this article

1. [Go to the Gift Cards tab](https://support.reloadly.com/send-your-first-giftcard-live-mode#step1)
2. [Set the destination country](https://support.reloadly.com/send-your-first-giftcard-live-mode#step2)
3. [Choose your product and amount](https://support.reloadly.com/send-your-first-giftcard-live-mode#step3)
4. [Add the recipient](https://support.reloadly.com/send-your-first-giftcard-live-mode#step4)
5. [Pay and confirm](https://support.reloadly.com/send-your-first-giftcard-live-mode#step5)
6. [What the recipient receives](https://support.reloadly.com/send-your-first-giftcard-live-mode#step6)
7. [Frequently asked questions](https://support.reloadly.com/send-your-first-giftcard-live-mode#faq)

1

## Go to the Gift Cards tab

From the left side panel of your dashboard, click **Gift Cards**. You'll land on the gift card catalog, where products are organized by category and country.

 

Dashboard Wallet Top-up Gift-cards Payout Link Utility Payment

Spain ⌄

All Categories ⌄

Search gift card 🔍

NETFLIX

STEAM

XBOX

PlayStation

Netflix Spain · Steam ES · Xbox · PlayStation Spain — and 50+ more products

 ℹ️ **Tip:** turn on **Global products** next to the search bar to see gift cards that work across multiple countries, not just the one you've selected.

2

## Set the destination country

Gift card availability varies by country. Use the country dropdown at the top of the catalog to select the country where the gift card will be **redeemed** — this filters the catalog to only show products available there.

 💡 **Tip:** the destination country isn't necessarily where your customer lives — it's where the product is valid for redemption. Always check the product details if you're unsure.

3

## Choose your product and amount

Click on the product you want to send — for example, **Netflix Spain**. You'll see the product page with the amount range, recipient details, and the purchase button.

‹ Back

Netflix Spain

Select an amount between €25.00 – €150.00

NETFLIX

Amount

25

Quantity

1

See Redeem Instructions

**Remember:** gift cards are non-refundable and non-exchangeable once purchased. Double-check the product, amount, and recipient before confirming.

4

## Add the recipient

Check the terms and conditions box at the bottom of the page, then fill in who the gift card is for:

 By clicking the 'Buy Now' button, you agree to our Terms and conditions, including our Cancellation policy.

 \+ Add Recipient

To (recipient's email)

recipient@example.com

From (sender's name)

Your name

5

## Pay and confirm

Click **Pay from my wallet** to complete the purchase using your Reloadly Wallet balance. The transaction is processed instantly.

Pay from my wallet

 ℹ️ **No wallet balance?** Top up your wallet first — check our guide on adding balance to your Reloadly Wallet before sending a gift card.

6

## What the recipient receives

Right after the purchase, the recipient gets an email with the gift card code and redemption instructions. They don't need a Reloadly account to use it.

Reloadly now

You've received a gift card! 🎁

NETFLIX

From: **Your name**

Amount: **€25.00**

XXXX-XXXX-XXXX-XXXX

## ❓ Frequently asked questions

Can I cancel or refund a gift card after purchase?

No. Gift cards are non-refundable and non-exchangeable once purchased, in part or in full.

Does the recipient need a Reloadly account?

No. They simply receive an email with the code and redeem it directly on the brand's website or app.

Can I send a gift card to a country different from where the product is sold?

Gift cards are only valid in their specific region, unless they're marked as a global product. Always check the product's redemption region before sending.

What if the gift card is lost or the recipient deletes the email?

Gift cards can't be replaced if lost, stolen, or damaged, so make sure the recipient's email address is correct before sending.

Still having trouble sending a gift card?

Our support team can help you check the status of your order.

Contact support →

 

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