---
title: Artime Refund policy
description: Transaction Refund policy
---

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# Artime Refund policy

## Transaction Refund policy

Top-up · Refunds

## Sent to the wrong number? Here's the hard truth

Why a completed top-up can't be reversed or refunded, and how to avoid the mistake in the first place.

Reading time

1 minute

Level

Basic

Policy

No refunds

We understand mistakes happen during the top-up process, and our team always does what it can to help. But when it comes to a top-up sent to the wrong number, our options are genuinely limited — here's why.

## Why we can't reverse it

The moment a transaction completes, the mobile operator applies the credit to the number you entered — instantly, and on their side, not ours. There's no mechanism to retrieve that credit back once it's been applied.

**No-refunds policy:** top-up transactions that have completed and been successfully confirmed with the operator cannot be reversed or refunded — including when the number entered was wrong.

## ✅ The one thing that actually prevents this

Double-check the **phone number** and the **amount** before confirming any top-up. Since the transaction can't be undone afterward, this check is the only real safeguard you have.

 ℹ️ **Top-up didn't arrive at all (correct number)?** That's a different situation from a wrong-number send — see our article on [a top-up that was not received](https://support.reloadly.com/top-up-was-not-received?hsLang=en) for what to do next.

Have a different top-up issue?

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