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Artime Refund policy
Transaction Refund policy
Top-up · Refunds
Sent to the wrong number? Here's the hard truth
Why a completed top-up can't be reversed or refunded, and how to avoid the mistake in the first place.
Reading time
1 minute
Level
Basic
Policy
No refunds
We understand mistakes happen during the top-up process, and our team always does what it can to help. But when it comes to a top-up sent to the wrong number, our options are genuinely limited — here's why.
Why we can't reverse it
The moment a transaction completes, the mobile operator applies the credit to the number you entered — instantly, and on their side, not ours. There's no mechanism to retrieve that credit back once it's been applied.
No-refunds policy: top-up transactions that have completed and been successfully confirmed with the operator cannot be reversed or refunded — including when the number entered was wrong.
✅ The one thing that actually prevents this
Double-check the phone number and the amount before confirming any top-up. Since the transaction can't be undone afterward, this check is the only real safeguard you have.
Have a different top-up issue?
Our support team can take a look.