Payment History Report

Payment History Report by Sophia Rascon

When you click on "My Reports" and then on Payment History you will find your payment history report. This report includes payments added to your wallet and also any transactions refunded. 

This is how your Payment History Report looks:

Example with a credit card payment:

Example with Refunded transactions:

You will see the following details:

Payment ID: the payment unique identifier

Transaction ID: the transaction ID of the transaction refunded (if applicable).

Confirmation number: the payment confirmation number

Currency: the payment currency

Amount: the gross amount

Net Amount: the net amount added to your balance after any fees

Old Balance: your previous balance before the new amount was added

New Balance: your new balance after the new amount was added

Status: the status of the payment

Date: the date the payment/refund was added to your wallet

Card: the card identifier number if a card was used to make this payment. MANUAL if this was a wire transfer or crypto payment added by the finance team or a transaction refund.

Card Type: the card type or MANUAL_REFUND if this was a refunded transaction.

You may search by Date and download the report for your finance team.

If you have any issues with a payment not being reflected in your wallet, please send us the receipt of the wire/paypal/zelle at tickets@reloadly.com or through the chat and we will check the payment and add it to your wallet.

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