--- title: Payment History Report description: Payment History Report by Sophia Rascon When you click on "My Reports" and then on Payment History you will find your payment history report. This report includes payments added to your wallet and als --- [Skip to content](https://support.reloadly.com/payment-history-report#main-content) English Show submenu for translations [Customer portal](https://support.reloadly.com/portal?hsLang=en) [![light bg (1)](https://support.reloadly.com/hs-fs/hubfs/light%20bg%20(1).png?width=250&height=121&name=light%20bg%20(1).png)](https://www.reloadly.com/) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.reloadly.com/portal) - Go to reloadly.com Go to reloadly.com Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.reloadly.com/?hsLang=en) 2. [Reports](https://support.reloadly.com/reports?hsLang=en) # Payment History Report Reports · Payment History ## Every dollar in, every refund out — all in one report How to read your Payment History report, column by column, and what to do if a payment didn't land in your wallet. Reading time 2 minutes Level Basic Where Reports → Payment History Click **Reports**, then the **Payment History** sub-tab, to see every payment that's ever gone into your wallet — plus any transactions that were refunded. In this article 1. [A card payment example](https://support.reloadly.com/payment-history-report#step1) 2. [A refunded transaction example](https://support.reloadly.com/payment-history-report#step2) 3. [What every column means](https://support.reloadly.com/payment-history-report#step3) 4. [Frequently asked questions](https://support.reloadly.com/payment-history-report#faq) 1 ## A card payment example Here's what a successful credit card recharge looks like in the report:   Dashboard Wallet Reports Airtime Giftcards Payment History Number Lookup Payments | ID | TXN ID | CONFIRMATION | AMOUNT | NET | FEE | OLD BAL. | NEW BAL. | STATUS | CARD | TYPE | | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | | 4060656 | N/A | pi\_3PgldZ...HS | €24.00 | €22.92 | €1.08 | €886.09 | €909.01 | SUCCESSFUL | 7 | VISA | ℹ️ Notice **Net Amount** (€22.92) is lower than **Amount** (€24.00) — the €1.08 difference is the **Fee**, and it's the Net Amount that actually lands in your wallet (New Balance minus Old Balance). 2 ## A refunded transaction example Use the date filters above the table to narrow the range, then look for **MANUAL\_REFUND** in the **Type** column: 1/1/2024, 12:00 AM 7/25/2024, 11:59 PM Clear all 🗑 | ID | TXN ID | AMOUNT | NET | OLD BAL. | NEW BAL. | STATUS | CARD | TYPE | | --- | --- | --- | --- | --- | --- | --- | --- | --- | | 178228 | 22265203 | $1.00 | $1.00 | $3.46 | $4.46 | SUCCESSFUL | MANUAL | MANUAL\_REFUND | | 176999 | N/A | $50.00 | $50.00 | $0.17 | $50.17 | SUCCESSFUL | MANUAL | MANUAL | 150 results · Previous · 1 2 3 4 5 … 15 · Next 💡 **Tip:** a refund row's **Transaction ID** points back to the original transaction that was refunded — use it to trace which specific top-up, gift card, or other purchase the credit relates to. 3 ## What every column means **Payment ID** The unique identifier for that specific payment. **Transaction ID** The ID of the transaction that was refunded, if this row is a refund. **Confirmation** The payment confirmation number from the processor. **Currency** The currency the payment was made in. **Amount** The gross amount of the payment, before fees. **Net Amount** What actually got added to your balance after any fees. **Old / New Balance** Your wallet balance right before and right after this payment. **Status** The current status of the payment. **Date** When the payment or refund was added to your wallet. **Card** The card identifier used, or **MANUAL** for wire transfers, crypto payments added by finance, or refunds. **Card Type** The card brand, or **MANUAL\_REFUND** if the row is a refunded transaction. ℹ️ You can search by date and click **Download report** to export the results — handy for handing this straight to your finance team. ## ❓ Frequently asked questions I made a payment by wire transfer / PayPal / Zelle and it's not showing up in my wallet — what do I do? Send the receipt of your wire transfer, PayPal, or Zelle payment to [tickets@reloadly.com](mailto:tickets@reloadly.com) or through the chat. We'll check the payment and add it to your wallet. Missing a payment in your wallet? Send us the receipt and we'll get it sorted. 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