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Payment History Report

Reports · Payment History

Every dollar in, every refund out — all in one report

How to read your Payment History report, column by column, and what to do if a payment didn't land in your wallet.

Reading time

2 minutes

Level

Basic

Where

Reports → Payment History

Click Reports, then the Payment History sub-tab, to see every payment that's ever gone into your wallet — plus any transactions that were refunded.

1

A card payment example

Here's what a successful credit card recharge looks like in the report:

 
Dashboard Wallet Reports
Airtime Giftcards Payment History Number Lookup

Payments

ID TXN ID CONFIRMATION AMOUNT NET FEE OLD BAL. NEW BAL. STATUS CARD TYPE
4060656 N/A pi_3PgldZ...HS €24.00 €22.92 €1.08 €886.09 €909.01 SUCCESSFUL 7 VISA
ℹ️ Notice Net Amount (€22.92) is lower than Amount (€24.00) — the €1.08 difference is the Fee, and it's the Net Amount that actually lands in your wallet (New Balance minus Old Balance).
2

A refunded transaction example

Use the date filters above the table to narrow the range, then look for MANUAL_REFUND in the Type column:

1/1/2024, 12:00 AM
7/25/2024, 11:59 PM
Clear all 🗑
ID TXN ID AMOUNT NET OLD BAL. NEW BAL. STATUS CARD TYPE
178228 22265203 $1.00 $1.00 $3.46 $4.46 SUCCESSFUL MANUAL MANUAL_REFUND
176999 N/A $50.00 $50.00 $0.17 $50.17 SUCCESSFUL MANUAL MANUAL

150 results · Previous · 1 2 3 4 5 … 15 · Next

💡 Tip: a refund row's Transaction ID points back to the original transaction that was refunded — use it to trace which specific top-up, gift card, or other purchase the credit relates to.
3

What every column means

Payment ID The unique identifier for that specific payment.
Transaction ID The ID of the transaction that was refunded, if this row is a refund.
Confirmation The payment confirmation number from the processor.
Currency The currency the payment was made in.
Amount The gross amount of the payment, before fees.
Net Amount What actually got added to your balance after any fees.
Old / New Balance Your wallet balance right before and right after this payment.
Status The current status of the payment.
Date When the payment or refund was added to your wallet.
Card The card identifier used, or MANUAL for wire transfers, crypto payments added by finance, or refunds.
Card Type The card brand, or MANUAL_REFUND if the row is a refunded transaction.
ℹ️ You can search by date and click Download report to export the results — handy for handing this straight to your finance team.

❓ Frequently asked questions

I made a payment by wire transfer / PayPal / Zelle and it's not showing up in my wallet — what do I do?

Send the receipt of your wire transfer, PayPal, or Zelle payment to tickets@reloadly.com or through the chat. We'll check the payment and add it to your wallet.

Missing a payment in your wallet?

Send us the receipt and we'll get it sorted.

Contact support →