---
title: Navigating your Reloadly Reports
description: All of your topup and giftcard transactions plus your payment history will appear on your Reloadly Portal page under the "My Reports" tab. You have three options under this tab, Airtime Transactions,
---

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# Navigating your Reloadly Reports

Reports

# Every transaction you've ever made, all in one place

A guide to the Reports tab — where to find your top-up, gift card, and payment history, plus how to filter, search, and export it.

Reading time

2–3 minutes

Level

Basic

You'll need

A Reloadly account

Every top-up, gift card, utility payment, and payout you've ever sent through Reloadly is logged and searchable under the **Reports** tab. This article walks through each report available, what it shows, and how to filter and export the data.

In this article

1. [Go to the Reports tab](https://support.reloadly.com/navigating-your-reloadly-reports#step1)
2. [The reports available](https://support.reloadly.com/navigating-your-reloadly-reports#step2)
3. [Reading a transaction table](https://support.reloadly.com/navigating-your-reloadly-reports#step3)
4. [Filtering and exporting](https://support.reloadly.com/navigating-your-reloadly-reports#step4)
5. [Frequently asked questions](https://support.reloadly.com/navigating-your-reloadly-reports#faq)

1

## Go to the Reports tab

From the top menu of your dashboard, click **Reports**. You'll land on a sub-menu with every type of transaction history broken out into its own report.

 

Dashboard Wallet Top-up Gift-cards Payout Link Utility Payment Plugin Pricing Reports

2

## The seven reports available

Under Reports, you'll find a row of sub-tabs — one for each transaction type:

Airtime Giftcards Utility Payment Payment History Number Lookup Airtime SMS Payout Link

📞 Airtime

Every mobile top-up you've sent, with operator, amount, and delivery status.

🎁 Giftcards

Every gift card purchase, including the product, recipient, and order status.

🧾 Utility Payment

Bill payments processed on behalf of your customers — electricity, water, internet, and cable.

💳 Payment History

Every time you've added balance to your wallet, by card, bank transfer, or crypto.

🔍 Number Lookup

Your MNP (mobile number portability) lookup requests, showing the network operator detected for each number queried. Note: each lookup consumes a small amount of wallet balance.

💬 Airtime SMS

Notification SMS messages sent to recipients after a top-up went through.

🔗 Payout Link

Every payout link you've generated and its current status — pending, claimed, or expired.

 ℹ️ **Good to know:** each report works independently, with its own filters and column set — there's no single combined view across all transaction types.

3

## Reading a transaction table

Every report shows a detailed table of transactions. Here's the **Giftcards** report as an example — the columns are similar across reports, with small variations depending on the transaction type.

Transactions

▼ Filter ⬇ Download report

| TRANSACTION | PRODUCT | CURRENCY | COUNTRY | TOTAL | FEE | COMMISSION | STATUS |
| --- | --- | --- | --- | --- | --- | --- | --- |
| 1264593 | Swype Global Virtual Mastercard® 3yr | USD | US | 779.04 | $0.00 | $0.00 | SUCCESS |

Fees Total: $0

Profit Total: $0

Sales Total: $779.04

Transaction Count: 1

 💡 **Tip:** the summary at the bottom (Fees Total, Profit Total, Sales Total, Transaction Count) always reflects the filtered results currently shown in the table — not your full history.

4

## Filtering and exporting

Use the filter bar above the table to narrow down results by date range, brand, user email, transaction ID, or status. Click **Clear all** to reset every filter at once, or **Download report** to export the current results.

6/19/2026, 12:00 AM

6/20/2026, 11:59 PM

Brand Name

User Email

Transaction ID

Select Status ⌄

Clear all 🗑

## ❓ Frequently asked questions

Where do I check my MNP lookup history?

Under Reports, click the **Number Lookup** sub-tab to see every mobile number portability check you've made.

Can I see all my transaction types in one combined report?

No, each transaction type (Airtime, Giftcards, Utility Payment, etc.) has its own dedicated report with its own filters and columns.

What format does Download report use?

Reports are exported as a CSV file. The export reflects whatever filters are currently applied to the table, so you can download exactly the slice of data you need and open it in Excel, Google Sheets, or any spreadsheet tool.

Why does my Commission column show $0.00?

Commission is calculated based on the operator's current discount rate, which you can review on the Pricing page — some products or operators may not generate a commission on every transaction.

Can't find a specific transaction?

Our support team can help you track it down.

[Contact support →](mailto:tickets@reloadly.com)

 

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