---
title: Make your first topup (Live Mode)
description: "Go to the Mobile Topup tab on the left side panel and click on Topup: Fill in the recipient phone number and select the correct country code, then click Next. Our auto-detect system will try to check"
---

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# Make your first topup (Live Mode)

Top-up · Live mode

# Let's get that first top-up out the door

Learn how to make your first real mobile top-up through the user Portal, from entering a phone number to confirming delivery.

Estimated time

1–2 minutes

Level

Basic

You'll need

Wallet balance

Reloadly's **Mobile Top-up** lets you send prepaid airtime to any phone number, anywhere, in seconds. This guide walks you through sending your very first top-up in **Live mode**, from the recipient's number to the confirmation screen.

In this article

1. [Go to the Mobile Top-up tab](https://support.reloadly.com/make-your-first-topup-live-mode#step1)
2. [Enter the recipient's phone number](https://support.reloadly.com/make-your-first-topup-live-mode#step2)
3. [Confirm the detected operator](https://support.reloadly.com/make-your-first-topup-live-mode#step3)
4. [Choose the amount](https://support.reloadly.com/make-your-first-topup-live-mode#step4)
5. [Confirm and send](https://support.reloadly.com/make-your-first-topup-live-mode#step5)
6. [Check the transaction and notify the recipient](https://support.reloadly.com/make-your-first-topup-live-mode#step6)
7. [Frequently asked questions](https://support.reloadly.com/make-your-first-topup-live-mode#faq)

1

## Go to the Mobile Top-up tab

From the left side panel of your dashboard, click **Top-up**. You'll see your wallet balance, the Mobile Top-up form, and a list of current operator promotions on the right.

 

Dashboard Wallet Top-up Gift-cards Payout Link

Balance

$1,245.81

Recharge wallet

Mobile Top-up Nauta Cuba

Mobile top-up

Set the receiver phone number below:

🇪🇸 +34  810 12 34 56

⭐ Promotions

25% Bonus!

View Airtime Promotions

2

## Enter the recipient's phone number

Fill in the recipient's phone number and select the correct country code, then click **Next**.

Add phone number

🇪🇸 +34 ⌄|810 12 34 56

Next

 💡 **Tip:** always double-check the country code. A wrong code is the most common reason a top-up gets sent to the wrong operator or fails.

3

## Confirm the detected operator

Our auto-detect system will try to identify the correct operator based on the phone number. Please check it's the right one before sending the top-up — if it's not, use **Check operators** to pick the correct one manually.

🇪🇸 +34605384078

vodafone

We detected **Vodafone Spain**

Not the operator? Check operators

4

## Choose the amount

Once the operator has been selected, you'll be able to choose the amount. Depending on the operator, amounts come in one of two formats:

↔️ Range

Type any amount within a minimum and maximum, e.g. between $0.04 and $160.77.

🔢 Fixed amounts

Pick one of the preset values the operator offers — you can't enter a custom number.

In this example, the operator offers a **fixed list of amounts**. Select the correct amount and click **Next**:

Select the amount

5.95

11.9

17.86

23.81

29.76

35.71

Add amount

0.04

Amount has to be between $0.04 and $160.77

Back Send

5

## Confirm and send

The system will ask you to confirm the request. Make sure the phone number, amount, and operator are all correct, then click **Confirm**.

Confirmation

You are about to send airtime to: **+34605384078**

Amount: **$5.95**

Delivery amount: **EUR 5**

orange™

Confirm

**Important:** once confirmed, the top-up is sent immediately and can't be cancelled or refunded. Always double-check the number and amount on this screen.

6

## Check the transaction and notify the recipient

Your first top-up is sent! 🎉

You'll be able to check the transaction details right there and print the receipt. You can also send an SMS to the recipient letting them know about the top-up.

✓

Top-up sent successfully

Transaction details

Recipient: +34605384078

Operator: Vodafone Spain

Amount: $5.95

🖨 Print receipt

Notify recipient

Send an SMS letting them know about the top-up

Send SMS

## ❓ Frequently asked questions

What if the auto-detected operator is wrong?

Click **Check operators** next to the detected result and manually select the correct one before continuing.

Why does the amount I enter differ from the delivery amount?

The amount you pay is shown in your account's currency, while the delivery amount reflects what's credited to the recipient's line in their local currency.

Can I cancel a top-up after confirming it?

No. Once you click Confirm, the top-up is sent immediately to the operator and can't be reversed.

Does the recipient need to do anything to receive the top-up?

No. The credit is applied directly to their line. Sending the optional SMS just lets them know it arrived.

Still having trouble with your top-up?

Our support team can help you check the status of your transaction.

Contact support →

 

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