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I don't know which mobile operator to select?
Top-up · Operators
Don't know the operator? You don't usually need to
The app picks the operator for you automatically — here's what to do in the rare case it's not available, or you genuinely don't know it.
Default behavior
Auto-selected
Can you change it?
Yes
If it's missing
Not yet supported
When you purchase a top-up, the operator gets selected automatically during the recharge process — you don't need to figure it out yourself in most cases. Here's how that works, and what your options are when it doesn't.
The operator is detected for you
Based on the recipient's phone number, the app automatically picks the operator during the recharge flow. If it's not the one you expected, you can still change it before completing the purchase.
The operator you want isn't in the list
If a specific operator doesn't show up as an option at all, it simply isn't available on the platform yet — there's no workaround for this one.
📞 You genuinely don't know the recipient's operator
If auto-detect can't figure it out and you're not sure either, the most reliable option is to just ask the recipient directly before sending the top-up.
Still unsure about an operator?
Our support team can check what's available.