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Demystifying the new auto refund feature A guide that explains the auto refund feature and how it works Raphael Ugwu
One major upside to making airtime top-ups with Reloadly is that you get direct access to over 700 operators globally thus enabling a seamless top-up flow. Up until now, a constraint when making top-ups was users experiencing delayed refunds when having failed top-up transactions with a few operators. We’re pleased to inform you that this constraint has been gotten rid of, thanks to the new auto refund feature.
How the auto refund feature works
When a user makes a top-up via Reloadly’s top-up endpoint: https://topups.reloadly.com
/topups, that top-up can have one of three statuses:
SUCCESSFUL: You will see this status when your top-up is processed correctly.
PROCESSING: You will see this status when the final status of the top-up is still being verified from the airtime operator.
REFUNDED: You will see this status when the top-up isn’t processed successfully from the airtime operator’s end and the auto refund feature returns the funds used to make the top-up.
Below is an example of what an API response looks like for each of the statuses:
Response for a successful top-up
Response for a processing top-up
Response for a refunded top-up
To monitor the status of a top-up after it has been initiated, you can make an API request to the top-up status endpoint: https://topups.reloadly.com
Conclusion
Making top-ups via Reloadly’s API is a seamless process and a convenient way to get access to airtime payments. The auto refund feature takes this seamlessness one step further as you no longer have to experience delayed refunds on incomplete top-ups. Do you have any questions about this? Reach out to us via Slack or shoot us a mail at support@reloadly.com. We’d be stoked to hear from you!
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