Can I request a refund for undelivered rewards?

Refund process for undelivered rewards

Refunds are only possible for rewards that have not been redeemed, have not expired and cannot be delivered due to incorrect email and/or eligibility or availability restrictions. See redeem instructions of each gift-card. for reference.

Please open a ticket with our support team at tickets@reloadly.com and provide:

Order ID, Recipient Email, Amount, Date created, Reason for Refund

*Please remember that any expired Perq Rewards can not be refunded.