--- title: Can I customize the reward experience? description: Yes, you can! --- [Skip to content](https://support.reloadly.com/can-i-customize-the-reward-experience#main-content) English Show submenu for translations [Customer portal](https://support.reloadly.com/portal?hsLang=en) [![light bg (1)](https://support.reloadly.com/hs-fs/hubfs/light%20bg%20(1).png?width=250&height=121&name=light%20bg%20(1).png)](https://www.reloadly.com/) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.reloadly.com/portal) - Go to reloadly.com Go to reloadly.com Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.reloadly.com/?hsLang=en) 2. [Perq Rewards](https://support.reloadly.com/perq-rewards?hsLang=en) # Can I customize the reward experience? ## Yes, you can! Payout Link · Perq Rewards ## Build your first Perq Rewards campaign from scratch From picking brands to a fully designed, fully funded reward — the complete template-building flow, step by step. Estimated time 5–10 minutes Level Basic You'll need Recipient list A **Perq Rewards template** bundles a set of brands into a single reward, lets you fully design how the email and redemption page look, and gets sent to a list of recipients — all from the **Payout Link** tab on your dashboard. Here's the full flow, end to end. In this article 1. [Start a new template](https://support.reloadly.com/can-i-customize-the-reward-experience#step1) 2. [Step 1 — Select brands](https://support.reloadly.com/can-i-customize-the-reward-experience#step2) 3. [Step 2 — Design your email](https://support.reloadly.com/can-i-customize-the-reward-experience#step3) 4. [Step 3 — Design your reward page](https://support.reloadly.com/can-i-customize-the-reward-experience#step4) 5. [Step 4 — Additional settings](https://support.reloadly.com/can-i-customize-the-reward-experience#step5) 6. [Add recipients and send](https://support.reloadly.com/can-i-customize-the-reward-experience#step6) 7. [Frequently asked questions](https://support.reloadly.com/can-i-customize-the-reward-experience#faq) 1 ## Start a new template Go to the **Payout Link** tab on your dashboard, then click **Create Template**. You'll move through a 4-step flow shown as a stepper at the top: **Brand → Email template → Webpage template → Additional settings**.   Dashboard Wallet Top-up Gift-cards Payout Link Utility Payment ‹ Create Template 1Brand 2Email template 3Webpage template 4Additional settings Cancel Continue 2 ## Step 1 — Select brands Search by brand name or filter by country, then browse the collapsible categories — **Payment Cards, Software, Gaming, Entertainment, Shopping, Crypto, Travel, Charity** — to find what you want to offer. Check the box next to each brand to add it to your template. Select brands Your recipients will be able to choose among these brands 🔍 Amazon, Apple, Netflix... All Countries ⌄ Select All Payment Cards (9) 0 selected ⌃ | BRAND | NO. OF COUNTRIES | | --- | --- | | ☐ Mastercard | 3 | | ☐ Visa | 1 | | ☐ PayPal | 1 | ☐ Software⌄ ☐ Gaming⌄ ☐ Entertainment⌄ 💡 **About fees:** each brand in the reward catalog may have its own fee. When the recipient selects one or more brands during checkout, the total value plus all associated fees are calculated automatically — you'll see your running "Your selection" summary (brands selected + total fees) on the right as you pick. 3 ## Step 2 — Design your email Click **Continue**. Upload your logo, set its size and background color, pick a button and text color, optionally upload a custom gift card image, then write the subject line and message. The preview on the right updates live. Design your email Logo Click to upload or drag and drop · Up to 2MB · PNG or JPG Logo size   Logo background  #446DFF Button color  #000 Gift card Click to upload or drag and drop Upload a custom gift card design, or use our default Perq card Email subject line \* Congrats Your Logo 3000+ BRANDS perq CHOOSE & REDEEM Hello , You have to spend Redeem now airbnb amazon App Store 4 ## Step 3 — Design your reward page Click **Continue** again. This is the actual landing page recipients reach after clicking **Redeem now** — same kind of settings as the email (logo, colors, gift card image), plus the page's background color and message. Design your reward page Logo images.png — 0.00 MB 🗑 Logo size   Logo background  #446DFF Background color  #000 Gift card Click to upload or drag and drop Upload a custom gift card design, or use our default Perq card Message \* Hello , You have to spend DIGI 3000+ BRANDS perq CHOOSE & REDEEM Hello , You have to spend Redeem now airbnb amazon App Store To redeem the reward, recipients follow 3 steps: click **Redeem Now** to get started, get redirected to the reward redemption page, then select their preferred product(s) and use up the full reward amount. 5 ## Step 4 — Additional settings Click **Continue** once more. Give the template a name and confirm your company name — mainly for your own reference when reusing it later. Additional settings Template Name Reloadly Campaign Company Name Reloadly ## 💰 Add recipients and send With the template finished, add each recipient's email and the amount for their reward. Click through to **Complete the order**, where you'll see a summary of the template, recipients, and total cost — fund your wallet right there if you need to before placing the order. Once you confirm, the system sends the reward emails immediately — you'll see the same confirmation banner described in our article on Perq Reward Order History. ## ❓ Frequently asked questions Can recipients choose any brand I've added, or just one? They can choose from the full catalog you've selected for that template — the reward isn't locked to a single brand unless you only add one. Do all brands cost the same? No. Each brand in the reward catalog may have its own fee. When the recipient checks out, the total value plus all associated fees for the brand(s) they pick are calculated automatically. Do I have to use the default Perq card design? No. You can upload a custom gift card design to match your brand at both the email and reward page steps, or keep the default Perq card if you don't have one ready. Can I reuse the same template for a future campaign? Yes — that's what the Template Name in Additional settings is for. Reuse the same brands and design for future sends without rebuilding from scratch. Stuck building your first campaign? Our support team can walk you through it. 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