---
title: Activating Test Mode
description: "Let's switch your TEST mode to ON. At the bottom of the left side panel you will see a Switch that says "Test mode OFF": Go ahead and switch it ON. The left side panel with turn to aqua green color an"
---

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# Activating Test Mode

Dashboard · Sandbox

# Take Sandbox mode for a spin before going live

Learn how to switch your Reloadly account into Sandbox mode to test top-ups, gift cards, and payments without spending real money.

Estimated time

30 seconds

Level

Basic

You'll need

A Reloadly account

**Sandbox mode** is a safe, isolated environment where you can test top-ups, gift cards, and payments exactly like in production — without touching your real wallet balance or sending an actual recharge to anyone. It's the best way to try out a new flow, debug an integration, or train your team before going live.

In this article

1. [Find the Sandbox toggle](https://support.reloadly.com/activating-test-mode#step1)
2. [Turn it on](https://support.reloadly.com/activating-test-mode#step2)
3. [What changes in Sandbox mode](https://support.reloadly.com/activating-test-mode#step3)
4. [Frequently asked questions](https://support.reloadly.com/activating-test-mode#faq)

1

## Find the Sandbox toggle

The **Sandbox** switch lives in the top-right corner of your dashboard, right next to **Developers**. It's visible from any tab — Dashboard, Wallet, Top-up, Gift Cards, and so on.

 

Dashboard Wallet Top-up Gift-cards

Security Developers

Sandbox

Balance

$1,245.81

Last activity

77.243.87.209

Sales · Last week

$13,628.65

 

 ℹ️ **Good to know:** when the toggle is off (as shown above), you're in **Live mode** — every action uses real wallet balance and real recipients.

2

## Turn it on

Click the toggle next to **Sandbox**. It switches from gray to highlighted, and your whole dashboard now reflects the Sandbox environment — the change applies instantly, with no page reload or confirmation needed.

Sandbox

 💡 **Tip:** the toggle's state is per account, not per page, so it stays on as you navigate between Wallet, Top-up, and Gift Cards until you switch it back off.

## 🧪 What changes in Sandbox mode

Once Sandbox is on, the whole platform behaves like a test environment:

- **Top-ups and gift cards** simulate a successful (or failed) transaction without charging your wallet or sending real airtime/credit to anyone.
- **Card payments** only accept test card numbers, never real ones.
- **API requests** made with your Sandbox credentials hit the same test environment, so you can validate an integration end-to-end before switching to production keys.
- **Reports and balances** shown while Sandbox is on reflect test data only — they don't mix with your live numbers.

**Important:** Sandbox and Live mode are completely separate. Nothing you do in Sandbox affects your real wallet, customers, or transaction history — and nothing in Live mode shows up while Sandbox is on. Always check the toggle before testing or going live.

## ❓ Frequently asked questions

Does turning on Sandbox affect my real wallet balance?

No. Sandbox runs on a fully separate test balance and test data — your real wallet is never touched while it's on.

Can I use real card numbers in Sandbox?

No. Sandbox only accepts designated test card numbers. Real cards will be rejected.

Does Sandbox stay on if I navigate to a different tab?

Yes. The toggle applies to your whole account, so it remains on across Wallet, Top-up, Gift Cards, and every other section until you turn it off.

How do I know which mode I'm currently in?

Check the toggle in the top-right corner at any time — if it's highlighted/on, you're in Sandbox; if it's off, you're in Live mode.

Still not sure which mode you're in?

Our support team can help you double-check before you go live.

[Contact support →](mailto:tickets@reloadly.com)

 

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