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Activating Test Mode

Dashboard · Sandbox

Take Sandbox mode for a spin before going live

Learn how to switch your Reloadly account into Sandbox mode to test top-ups, gift cards, and payments without spending real money.

Estimated time

30 seconds

Level

Basic

You'll need

A Reloadly account

Sandbox mode is a safe, isolated environment where you can test top-ups, gift cards, and payments exactly like in production — without touching your real wallet balance or sending an actual recharge to anyone. It's the best way to try out a new flow, debug an integration, or train your team before going live.

1

Find the Sandbox toggle

The Sandbox switch lives in the top-right corner of your dashboard, right next to Developers. It's visible from any tab — Dashboard, Wallet, Top-up, Gift Cards, and so on.

 
Dashboard Wallet Top-up Gift-cards
Security Developers
Sandbox

Balance

$1,245.81

Last activity

77.243.87.209

Sales · Last week

$13,628.65

 
ℹ️ Good to know: when the toggle is off (as shown above), you're in Live mode — every action uses real wallet balance and real recipients.
2

Turn it on

Click the toggle next to Sandbox. It switches from gray to highlighted, and your whole dashboard now reflects the Sandbox environment — the change applies instantly, with no page reload or confirmation needed.

Sandbox
💡 Tip: the toggle's state is per account, not per page, so it stays on as you navigate between Wallet, Top-up, and Gift Cards until you switch it back off.

🧪 What changes in Sandbox mode

Once Sandbox is on, the whole platform behaves like a test environment:

  • Top-ups and gift cards simulate a successful (or failed) transaction without charging your wallet or sending real airtime/credit to anyone.
  • Card payments only accept test card numbers, never real ones.
  • API requests made with your Sandbox credentials hit the same test environment, so you can validate an integration end-to-end before switching to production keys.
  • Reports and balances shown while Sandbox is on reflect test data only — they don't mix with your live numbers.

Important: Sandbox and Live mode are completely separate. Nothing you do in Sandbox affects your real wallet, customers, or transaction history — and nothing in Live mode shows up while Sandbox is on. Always check the toggle before testing or going live.

❓ Frequently asked questions

Does turning on Sandbox affect my real wallet balance?

No. Sandbox runs on a fully separate test balance and test data — your real wallet is never touched while it's on.

Can I use real card numbers in Sandbox?

No. Sandbox only accepts designated test card numbers. Real cards will be rejected.

Does Sandbox stay on if I navigate to a different tab?

Yes. The toggle applies to your whole account, so it remains on across Wallet, Top-up, Gift Cards, and every other section until you turn it off.

How do I know which mode I'm currently in?

Check the toggle in the top-right corner at any time — if it's highlighted/on, you're in Sandbox; if it's off, you're in Live mode.

Still not sure which mode you're in?

Our support team can help you double-check before you go live.

Contact support →